You can cancel or reschedule an appointment any time directly with your assigned notary, through your Calendly booking, emails to orders@notarypin.com, or by phone at (858) 800-3298, but may be charged a cancellation fee depending on when you booked the appointment, and the amount of time between your cancellation request and scheduled appointment time.

Cancellation fees pay notaries & witnesses for their time, loss of availability to take other signing appointments, printing costs (if applicable), and effort they spend getting to the signing location.

Mobile notary appointments should only be made when all signers are ready and willing to sign. This helps ensure smooth successful signings for you and the notary.

RESCHEDULING MOBILE NOTARY APPOINTMENTS

If the notary has the availability and has not started their drive to your signing location, we may be able to accommodate rescheduling without any cancellation fees.

CANCELLING MOBILE NOTARY APPOINTMENTS

You may be charged a cancellation fee if:

1. You cancel with less than 2 hours until the scheduled appointment time, if booked more than 2 hr 30 mins ahead. The grace period during which no cancellation fee will apply depends on the time of booking.
2. You cancel after 30 minutes of booking, if booked with less than 2 hr 30 mins until scheduled appointment time.
3. The notary appears before the signer and refuses to notarize because they cannot be certain of the signers’ identities, willingness to sign, or awareness of the contents and effect of the documents.

Due to the nature of notarial acts and the possibility of fraudulent coercion or influence, a cancellation fee is charged even if a notary refuses to notarize a document for the reasons listed above in line 3. This ensures the notary has the assurance they will be compensated for their time, effort, and expenses to perform notarizations with integrity and without monetary influence.

WAIVED CANCELLATION FEES

A cancellation fee may be waived if:

1. Your assigned notary is unusually delayed.
2. Your assigned notary cancels the appointment prior to meeting you in person.

If you believe you were charged a cancellation fee in error, let us know by contacting Orders@notarypin.com.

Cancellation Policy

Last revised: January 30, 2023

Full refund: Free cancellation period

Free Cancellation Period

We offer cancellations free of charge up to 2 hours before the scheduled appointment time. Customers who book Same Day service within 2 hours and 30 minutes of their signing appointment have 30 minutes after booking to cancel for free.

Partial refund: Cancellations outside the free period & Notary refusal to notarize

Cancellations outside the free period & Notary refusal to notarize

Due to the nature of notarial acts and the possibility of fraudulent coercion or influence, a cancellation fee is charged even if a notary refuses to notarize a document. This ensures the notary has the assurance they will be compensated for their time, effort, and expenses to perform notarizations with integrity and without monetary influence.

Cancellation Fee: Signer no-shows

Cancellation Fee: Signer No-Shows

The notary will make attempts to contact the signer and wait at the signing location for 30 minutes if no notice of a cancellation or rescheduling has been made. Please let us or your assigned notary know of any delays. We can work with you to reschedule the appointment. If the notary has the availability, they may be able to accommodate any time changes within the same day without any cancellation fees.